Shipping Policy for Digital Downloads and IT Services

1. Delivery of Digital Downloads

• All digital products (such as software, design files, eBooks, templates, or media files) are delivered electronically via a download link or direct access to the purchased content after successful payment confirmation.
• There is no physical shipping involved for digital products; therefore, delivery is instant or within a short processing time (typically up to 24 hours).
• Customers are responsible for ensuring their device compatibility and internet access for downloading the files.

2. Delivery of IT Services Solutions

• IT services (such as software installation, remote support, consultations, and other digital services) are delivered according to agreed project timelines and milestones outlined in the service contract or agreement.
• Delivery can be through email, project management systems, or secure file transfer platforms as specified in the contract.
• The start and delivery dates depend on client inputs and project requirements; delays caused by client non-responsiveness may affect the schedule.

3. Refunds and Replacements

• Since digital products are intangible and delivered electronically, refunds are generally not available once the product has been downloaded or accessed, except in cases of defective files or failure to deliver as promised.
• For IT services, refunds or service credits may be provided if service delivery does not meet the agreed standards or timelines, subject to evaluation on a case-by-case basis.
• Please refer to our separate Cancellation & Refund Policy for detailed terms.

4. Customer Support and Contact

• For any issues regarding download failures, file corruptions, or service delivery problems, customers should contact support within 7 days of purchase or delivery via [contact email/phone].
• We strive to provide quick resolutions, including reissuing files or correcting service issues.

5. Security and Privacy

• All digital products are delivered through secure channels to protect customer data and intellectual property rights.
• Customers are prohibited from unauthorized sharing, copying, or distributing purchased digital products.